Articles

To uphold the high standards of our profession and seek to correct any abuses within the automotive Industry.
To promote goodwill between the motorist and members of this association.
To cooperate and maintain a system for fair settlement of customer complaints.
To perform high quality service by using, high quality equipment and parts.
To employ the best skilled and certified technicians.
To furnish an itemized invoice for fairly priced parts and service, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
To offer the customer a price estimate for work to be performed.
To furnish or post copies of any warranties covering parts and service.
To exercise reasonable care for the customer's property while in possession.