Articles
- To uphold the high standards of our profession and seek to correct any abuses within the automotive Industry.
- To promote goodwill between the motorist and members of this association.
- To cooperate and maintain a system for fair settlement of customer complaints.
- To perform high quality service by using, high quality equipment and parts.
- To employ the best skilled and certified technicians.
- To furnish an itemized invoice for fairly priced parts and service, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
- To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
- To offer the customer a price estimate for work to be performed.
- To furnish or post copies of any warranties covering parts and service.
- To exercise reasonable care for the customer's property while in possession.